HOSPITALIZATION POLICIES
As a patient, you are responsible for:
- Providing correct and complete information about your current physical conditions, past illnesses, hospitalizations, medications, and other health-related matters.
- Informing your doctor and nurses about unexpected changes in your condition.
- Reporting any pain and collaborating with the staff to manage your pain.
- Asking questions if you don't understand your treatment or what is expected of you.
- Following the treatment plan recommended by the hospital staff and/or doctors.
- Your actions if you refuse treatment or do not follow the healthcare professional's instructions.
- Properly considering your wishes regarding end-of-life care and communicating these wishes through advance directives.
- Providing accurate information about insurance and payments to the hospital and doctors at the time of admission or service.
- Complying with the hospital's rules and regulations that affect patient care and behavior.
- Ensuring that financial obligations for your healthcare are met as promptly as possible.
- Being considerate of the rights of other patients and hospital staff and helping control noise and the number of visitors.
- Respecting the property of others and the hospital.
- Attending appointments and, if for any reason you cannot, notifying your healthcare provider or your doctor's office.
- Protecting your personal belongings. (Valuable items should be sent home or to the security office).
As a patient, you have the right to:
- Be treated with courtesy and respect for your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences, as well as an appreciation for individual dignity and the protection of your privacy and the confidentiality of your information within the law.
- A prompt and reasonable response to your questions and requests.
- Prompt notification to a family member or representative of your choice and your own physician of your admission to the hospital.
- Know who is providing your medical services and who is responsible for your care.
- Unbiased access to medical treatment and hospitalization regardless of age, race, national origin, religion, culture, language, physical or mental disabilities, socioeconomic status, sex, sexual orientation, gender identity or expression, or payment sources.
- Treatment for any medical emergency condition that would deteriorate if treatment were not provided.
- Know the rules and regulations applicable to your conduct.
- Be given information about the diagnosis, prognosis, planned course of treatment, benefits, risks, and alternatives presented in a language and manner you can understand.
- Involve your family when decisions are made with your permission or that of your surrogate.
- The presence of support individuals of your choice, unless their presence infringes on the rights or safety of others or is medically or therapeutically contraindicated.
- Be free from restraints or seclusion unless necessary for your safety or to prevent injury to others.
- Initiate or amend an advance directive for healthcare.
- Participate in decisions about your end-of-life care with competent attention to your physical, psychosocial, spiritual, and cultural needs.
- Refuse any treatment except as required by law; Receive, before admission, a reasonable estimate of charges for your medical care.
- Receive, upon request, information and counseling on the availability of known financial sources for your care.
- Receive, upon request, an itemized, reasonably clear, and understandable bill and explanation of charges.
- Expect reasonable safety as conditions and the hospital environment permit.
- Consult with a specialist, if you request and pay for it.
- Receive a full explanation of the necessity or alternatives to a referral (the referral must be acceptable to the receiving facility).
- Be informed by your healthcare professional about requirements for continuing your medical care after discharge.
- Express a complaint or grievance about safety, quality of care, or any violation of your rights to the email: hospital@hlourdes.com