+(503) 2338-5345 / +(503) 7190-3298
4ta Calle Oriente #2-3,  Colón, La Libertad. A 50 mtrs de Comex. El Salvador, C.A
hospital@hlourdes.com

FREQUENTLY ASKED QUESTIONS

Lourdes Hospital operates 24 hours a day, 365 days a year.

Our address is 4th street east 2-3 Lourdes Colón, La Libertad, El Salvador, C.A

The routes that pass in front of our Hospital are those going to Sonsonate, as well as those that come directly to Lourdes.
Route 79, 77, 105, 106, 165, 205, 208.

It depends on the specialty you need. If the appointment is for a general practitioner, it will be scheduled for the same day. You can check the available slots on our website here.

We need your documents such as ID (DUI) and tax identification number (NIT) to create a medical record for you. Additionally, it will be very helpful if you can bring any previous exams or medications you are currently taking so that the doctor can review them and take them into consideration during the consultation.

There is a section on our website where you can request information about procedures. The response time is approximately one hour.

We do not offer financing plans. However, we do offer credit card payment with zero-interest installment options, bank deposits, and open keyboard payment for payments from other countries. If there is a procedure scheduled, such as childbirth, you can make installments prior to the procedure so that the service is paid for when the time comes. The same applies to non-urgent or emergency treatments.

Visiting hours for hospitalized patients are from 10 am to 8 pm. In the case of patients in critical condition, access to visits will be limited to one person at a time.

For your comfort, you should bring the following items:

  • Soap.
  • Bath towel.
  • Toothpaste.
  • Toothbrush.
  • Hairbrush.
  • Slippers with non-slip soles.
  • Razor.
  • Disposable adult diapers (if needed).
  • Body moisturizer (for extended stays).
  • Bottle of water.

When leaving, do not forget to claim the following documents to continue your outpatient care:

  • Discharge sheet.
  • Medical prescriptions.
  • Discharge recommendations (Home care).
  • Medical order for your follow-up appointment.
  • Medical certificate if needed.
  • X-ray study films and tests conducted during your admission.

We are affiliated with the following insurance companies:

  • RPN
  • Aseuisa
  • Vivir
  • Palic
  • ACSA
  • Mi Red
  • MAPFRE

We're sorry that your experience wasn't what we expected. We welcome your feedback hospital@hlourdes.com

If you are a student in a nursing, clinical laboratory, dentistry, radiology, ultrasound, etc. technical or bachelor's program and have a positive recommendation from your institution, where you are recognized as a recommended individual, we gladly accept your curriculum vitae at the email address hospital@hlourdes.com

Requests must be made during business hours, from Monday to Friday, from 8 am to 5 pm. You can send your request to atencionalpaciente@hlourdes.com

You can receive your documentation within 5 business days following your request.