Frequently Asked Questions

What is the operating hours of Lourdes Hospital?

Lourdes Hospital operates 24 hours a day, 365 days a year.

Where is the hospital located?

Our address is 4th street east 2-3 Lourdes Colón, La Libertad, El Salvador, C.A

How do I get there by public transport?

The routes that pass in front of our Hospital are those going to Sonsonate, as well as those that come directly to Lourdes.
Route 79, 77, 105, 106, 165, 205, 208.

How long does it take to get an appointment?

It depends on the specialty you need. If the appointment is for a general practitioner, it will be scheduled for the same day. You can check the available slots on our website here.

What do I need to bring on the day of the appointment?

We need your documents such as ID (DUI) and tax identification number (NIT) to create a medical record for you. Additionally, it will be very helpful if you can bring any previous exams or medications you are currently taking so that the doctor can review them and take them into consideration during the consultation.

Where can I request information about surgeries?

There is a section on our website where you can request information about procedures. The response time is approximately one hour.

Does the Hospital offer payment plans for services or surgeries?

We do not offer financing plans. However, we do offer credit card payment with zero-interest installment options, bank deposits, and open keyboard payment for payments from other countries. If there is a procedure scheduled, such as childbirth, you can make installments prior to the procedure so that the service is paid for when the time comes. The same applies to non-urgent or emergency treatments.

Is it possible to visit patients at any time?

Visiting hours for hospitalized patients are from 10 am to 8 pm. In the case of patients in critical condition, access to visits will be limited to one person at a time.

What type of personal items should be brought for hospitalization?

For your comfort, you should bring the following items:

Soap.
Bath towel.
Toothpaste.
Toothbrush.
Hairbrush.
Slippers with non-slip soles.
Razor.
Disposable adult diapers (if needed).
Body moisturizer (for extended stays).
Bottle of water.

When it's time to leave the institution, what documents should I keep in mind?

When leaving, do not forget to claim the following documents to continue your outpatient care:

Discharge sheet.
Medical prescriptions.
Discharge recommendations (Home care).
Medical order for your follow-up appointment.
Medical certificate if needed.
X-ray study films and tests conducted during your admission.

What insurance do you accept?

We are affiliated with the following insurance companies:

RPN
Aseuisa
Vivir
Palic
ACSA
Mi Red
MAPFRE

Can I file a complaint about my experience?

We're sorry that your experience wasn't what we expected. We welcome your feedback hospital@hlourdes.com

I'm a student. Can I be an apprentice under a healthcare professional to earn social service hours?

If you are a student in a nursing, clinical laboratory, dentistry, radiology, ultrasound, etc. technical or bachelor's program and have a positive recommendation from your institution, where you are recognized as a recommended individual, we gladly accept your curriculum vitae at the email address hospital@hlourdes.com

What is the schedule for requesting Medical Records?

Requests must be made during business hours, from Monday to Friday, from 8 am to 5 pm. You can send your request to atencionalpaciente@hlourdes.com

How long does it take to process the delivery of Medical Records documentation?

You can receive your documentation within 5 business days following your request.